A return merchandise authorisation (RMA), a return authorisation (RA) or return goods authorisation (RGA) is part of the product return process with the aim of receiving a refund, replacement or repair during the product warranty period.
The purchaser of this product should contact the manufacturer (or distributor or reseller) in order to obtain authorisation to return the product.
The resulting RMA or RGA number must be included within the packaging of the returned product; no return will be accepted without an RMA.
RMA number procedure
- An RMA number must be requested in order to authorise a physical return for which a repair or replacement “where provided for” is applicable.
- To request an RMA return number, please contact our technical support department who will provide you with any indications to be followed, where applicable, regarding diagnostic tests in order to determine the cause of the defect.
- Please request the RMA return authorisation using the attached “RMA REQUEST” form.
- Do not include material within the shipment that has not been authorised for return. Material sent without proper authorisation may be refused.
- Please indicate the RMA number on the shipping documents and on the parcel in order to simplify our procedures for receiving the material in question.
- An RMA return number request is also mandatory for material under warranty.
- The shipping costs for the return material are borne by the sender, we shall only bear those return costs applicable to material that is under warranty, we will not accept returns at the expense of the recipient.
TERMS
- Goods under warranty will be repaired or replaced (where provided for) in the shortest possible time; there will be no additional costs for products under warranty provided that the anomaly found is not due to failure owing to improper use of the product. Goods will always travel at the customer’s expense.
- The product warranty lasts 12 months from the date of delivery of the goods. If the terms of the warranty have expired, then before proceeding, an offer regarding the cost of any repairs will be communicated to the customer in writing. Normally, the repair cost is itemised by the Supplier only after the the material has been visually inspected, the goods will therefore be sent to the Supplier for a repair quotation. The customer agrees to pay Advanced Technologies Srl., 38.00 (thirty-eight) Euro as a fixed contribution towards shipping, plus any repair costs, if the customer intends to proceed.
- In the event that the material returned for repair, even if under warranty, does not result in an actually defect, the client will be charged a fixed fee of 50.00 (fifty) Euro towards the functional verification costs incurred.
